The HoverGlide One-Year Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods.
As such, the HoverGlide One-Year Limited warranty benefits are in addition to, and not instead of, rights provided by consumer law.
Consumers have the right to choose whether to claim service under the HoverGlide One-Year Limited Warranty or under their consumer law rights.
Important: The HoverGlide One-Year Limited warranty terms and conditions shall not apply to consumer law claims.
What is covered by this warranty?
Trade-Market Ltd (or its successor in title) (“HoverGlide”) warrants the HoverGlide-branded hardware product contained in the original packaging (“HoverGlide Product”) against defects of electrical components and workmanship when used in accordance with HoverGlide’s user manuals, technical specifications and other HoverGlide Product published guidelines for a period of THREE (3) MONTHS from the date of original retail purchase by the end-user purchaser (“Warranty Period”).
The HoverGlide ONE (1) Year Limited Warranty further warrants the HoverGlide Product against defects of the battery components when used in accordance with HoverGlide’s user manuals, technical specifications and other HoverGlide Product published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”).
Please note: All claims made under the HoverGlide One-Year Limited Warranty will be governed by the terms set out in this warranty document.
What is not covered by this warranty?
This warranty does not apply to any non-HoverGlide branded hardware products, even if packaged or sold by HoverGlide.
All shipping and handling charges associated with the processing of a warranty claim outlined in this document are the responsibility of the end-user.
This warranty does not apply: (a) to consumable parts, such as protective coatings, tyres, metal frames, remote controls, that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratched, dents and broken plastic parts unless failure has occurred due to a defect in materials and workmanship; (c) to damage caused by use with a third party component or product that does not meet the HoverGlide Product’s specifications; (d) to damage caused by accident, abuse, misuse, fire, earthquake or other external causes; (e) to damage caused by operating the HoverGlide Product outside the user manual, the technical specifications or other HoverGlide Product published guidelines; (f) to a HoverGlide Product that has been modified to alter functionality or capability without the written permission of HoverGlide; (g) to defects caused by normal wear and tear or otherwise due to normal aging of the HoverGlide Product; (h) if any serial number has been removed or defaced from the HoverGlide Product; (i) if you cannot prove in any way that you are the authorised user of the product (e.g. by presenting proof of purchase); (j) to shipping costs either to or from the consumer; (k) to any associated labour costs required for the replacement of parts covered under warranty terms.
What will HoverGlide do in the event of a warranty claim?
If during the warranty period you submit a claim, HoverGlide will, at its option:
(i) repair the HoverGlide Product using new or previously used parts that are equivalent to new in performance and reliability, or
(ii) replace the HoverGlide Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
(iii) refund your purchase price in exchange for the return of your HoverGlide Product.
When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes HoverGlide’s property.
How to obtain warranty service?
Please ensure you have read the instructions manual, technical specifications or other HoverGlide Product associated information (e.g. recalibration procedure):
Before receiving warranty service, HoverGlide or its agents may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow HoverGlide’s procedures for obtaining warranty service, such as following instructions for packing and shipping HoverGlide Products.
Warranty service options
HoverGlide will provide warranty service through one of the following options:
(i) In-house repair. HoverGlide may request that you return your HoverGlide Product to a repair centre. Once you are notified that service is complete, you will arrange the HoverGlide Product to be collected from the repair centre without delay unless HoverGlide notifies you of a specific collection date.
(ii)Do-it-yourself (“DIY”) service. Under DIY service HoverGlide will provide you with a replacement product or easily replaceable parts or accessories of a product, which can be replaced without using any tools. Note: HoverGlide is not responsible for any labour costs you incur relating to DIY service.
Limitation of Liability
A) Entire agreement:
Other than the consumer law rights to which you are entitled as set out at the beginning of this document, all warranties, conditions and other terms not set out in this warranty document are excluded from the HoverGlide One-Year Limited Warranty. As a result, HoverGlide does not make any other promises, conditions or warranties about the service other than set out in this warranty document.
B) Limitation of liability:
HoverGlide is not responsible for damage which is not HoverGlide’s fault. If you are an entrepreneur, HoverGlide is also not responsible for loss of benefits or profits. These exclusions shall not apply to (i) death or personal injury, (ii) fraud or gross negligence; or (iii) fraudulent misrepresentation; or (iv) any other liability that can not be limited or excluded as a matter of law.